CHOREOGRAPH YOUR CUSTOMER EXPERIENCE
The brand messaging in the advertising
The first interaction on the phone, email or website
The greeting when they first arrive at the studio
The welcome pack
The trial
The follow up
The enrolment process
The onboarding
The establishing of connections
The regular check in
The ease of payment
The simplicity and warmth of communication
Just like choreographing a routine, we have the opportunity to really design and sculpt these experiences and create a masterpiece. What would the "perfect" customer experience look like from beginning to end for your studio?
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