• The brand messaging in the advertising

  • The first interaction on the phone, email or website

  • The greeting when they first arrive at the studio

  • The welcome pack

  • The trial

  • The follow up

  • The enrolment process

  • The onboarding

  • The establishing of connections

  • The regular check in

  • The ease of payment

  • The simplicity and warmth of communication

Just like choreographing a routine, we have the opportunity to really design and sculpt these experiences and create a masterpiece. What would the "perfect" customer experience look like from beginning to end for your studio?

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