CHOREOGRAPH YOUR CUSTOMER EXPERIENCE

• The brand messaging in the advertising

• The first interaction on the phone, email or website

• The greeting when they first arrive at the studio

• The welcome pack

• The trial

• The follow up

• The enrolment process

• The onboarding

• The establishing of connections

• The regular check in

• The ease of payment

• The simplicity and warmth of communication

Just like choreographing a routine, we have the opportunity to really design and sculpt these experiences and create a masterpiece. What would the "perfect" customer experience look like from beginning to end for your studio?